Terms @ Interactive Advertising

- UK Domain Names

• Customer phone calls or emails will normally be responded to within two hours and no later than the end of the next working day.
• Customer requests are normally resolved within two hours. Where complaints are going to take longer the client will be given the reason and an estimated completion time.

Terms & Conditions

- UK Domain names

• Domain prices are published on our home page, for any domain not published please phone or email using the information on our contact page.
• You will be invoiced for expiring domain name registrations no later than 30 days before expiry, normally 60 days.
• Our default action is to renew all domain names unless we receive an email requesting cancelation or transfer.
• Domains will be renewed at the price given on the supplied invoice.
• We make no additional charges for transferring or terminating a domain name.
• It is the responsibility of the client to keep Interactive Advertising aware of any change in invoicing address. We will make reasonable efforts to update addresses where invoices are returned.
• UK domain names are ultimately administered by Nominet. For completeness here is a link to their Policies and Rules.

Complaints & Escalation Process

- UK Domain Names

• Initially complaints should be emailed to support@interads.co.uk detailing the nature of the complaint and identifying the customer involved and providing contact information for a response.
• Complaints not resolved within 2 working days will be escalated to a Company Director.
• Where complaint cannot be resolved by a Company Director the client will be directed to the Nominet Registrar Complaint procedure